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| Order
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How to Order ?
If you have found your desired
items to purchase, just follow the follow simple steps to complete your
order.
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| Add to Cart
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- Click Add to Cart button to add
the item to your shopping cart.
- To order more than one quanity of the
same item, simply change the quantity in Qty field and
click Update button.
- If you wish to cancel/remove the item,
just change the Qty to Zero and click Update
button.
- To calculate the Handling and Shipping
charges, just select your destination from Ship To pull down
menu and click Update button.
- US dollar will be the default
currency, shipment to Malaysia will base on Ringgit Malaysia, Singapore
dollar for shipment to Singapore and US dollar will be for the
rest of the country.
- Once you've entered your destination,
the currency will display on the shopping cart accordingly.
- Click Continue Shopping button
to continue your shopping.
- When your shopping is complete, click Proceed
to checkout button.
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| Checkout
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- You will be prompted to Login
for returning customer or Create Account for new customer.
- For new customer, you will require to
key in your billing address. For existing customer, you can modify
your billing address at this stage also.
- You can key in/modify your shipping
address if it is different from the billing address.
- Select your shipping option.
- Select your payment option from the
available list.
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| Order
Review
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- Make final checking and all the
information of your order.
- Edit your billing address, shipping
address, shipping option & payment option if any.
- You may include any special note or
comments for your order.
- Click Place Order button to
make the order.
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| Order
Confirmation
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- You will automatic receive an email
confirmation about your order.
- If you have selected Paypal as your
payment option, the following message will apprear, "You've
selected to make your payment via Paypal, please click below link to
complete your payment". Just click the link, you will then be
redirected to Paypal.com, where you can arrange your payment
accordingly.
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| How to
change my order after i have successfully placed my order ?
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| You can add item, cancel item
or change quantity, if the order has not yet shipped. You can email us at sales@coolwin-video.com
or fax to (604) 2822141 by giving you Order Number, Title(s) and
Item Code(s) of these products.
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| How do i
know my order is shipped out?
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| I've sent
out my payment, when will i expect to get my order ?
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| Once we have received your
payment, we will process and ship your order within 1 to 2 business days.
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| However, for the total time for delivery, you need to
take into the consider the availability of the product and shipping lead
time. Click
her for more details on delivery time.
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| Note: For Personal Check, we
will only ship out your order once the funds is cleared.
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| How do I
check my order status?
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- Click My Account --> Order
History or Order Tracking located at the top page. Click on
the Order Number to display the details of your order.
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Order Status :
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Verifying:
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1. Your
payment by Paypal is being processed and will be ready within 24hrs.
Or
2. We are currently awaiting your payment by Postal/Money Order,
Check.. etc
other then Paypal payment method. Or
3. Your check is pending for bank clearance and usually it will take
within 7 days.
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Processing:
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Your order is being process and will ship out within 1 to 2
business days.
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Shipped:
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Order has been shipped.
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Cancelled:
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Order is cancelled due to 1) your request to cancel, 2) out of
stock.
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How to track my
package ?
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You can track your package at the
following links:
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Registered
Mail Service
- limited tracking details
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EMS
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FedEx
International Priority
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Registered Mail Service has limited
tracking details, we recommend you opt for EMS or FedEx as your
shipping option, which will provide more complete tracking details.
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Why
i
still haven't receive my package after 30 business days ?
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Once we ship your package, you should be
able to get it within 21 business days if using registered mail
service. The package being delayed may due to:-
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- Custom clearance or confiscated by
the Local Custom Authority of your country. We are not liable for
packages that are confiscated by your local custom and we are not
responsible for any refund or reshipment regarding the confiscated
package.
- Package was held in the courier
service company or post office This will happen when nobody is
available to sign for the package when the package arrives, the
delivery person will take back the package to their office and you
need to contact them to re-send the package or pick up at their
location. Normally the delivery person will left a notification
and you need to claim your package within the specified period,
the package will return to send if it's unclaimed after the said
period.
- Package being returned to the
sender due to wrong shipping address. We are not responsible to
reshipment the package unless that was an error from our part.
Customer has to responsible for the reshipment changes.
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Customers are advised to track your
package after we ship out, please email us at sales@coolwin-video.com
immediately if you didn't receive yr package after 21 business day.
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